Every Restaurant Order — Tracked From Table to Till

Order placed. Kitchen alerted. Status tracked. Bill generated. M-Pesa settled.

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Restaurant Management Features Built for Kenya

From KOT to KRA receipt — every aspect of your restaurant operation in one system

Table & Order Management

Manage floor seating with a visual table layout where servers see which tables are occupied, reserved or available at a glance. Orders are taken at the table on a tablet or handheld device, sent directly to the kitchen screen or KOT printer and tracked from fire to service. Table merges, covers counts and server assignments are all managed digitally — eliminating the paper tickets and shouting that slow down service.

Kitchen Order Ticket System

Kitchen Order Tickets (KOTs) print automatically on the kitchen thermal printer or appear on a kitchen display screen the moment the server fires the order. Items are organised by course and cooking station — grill, fryer, pastry, bar. The kitchen team marks items done and the system notifies the server to collect. Order completion times are tracked, giving management data to identify kitchen bottlenecks during peak service.

M-Pesa & Multi-Payment Billing

Close bills with M-Pesa STK Push, cash, card or split payments across multiple methods — all from the TouchPOS tablet interface. M-Pesa payments are confirmed automatically without the cashier needing to check their phone or wait for a notification. KRA eTIMS fiscal receipts are printed immediately after payment. City ledger billing for hotel guests or corporate accounts is also supported with signature capture.

Food & Beverage Stock Management

Track raw material and beverage stock with recipe-based depletion that reduces stock automatically when a menu item is sold — so your food cost reporting reflects actual usage, not just purchase cost. Stocktake tools for bar counts and kitchen stock are built in. Daily usage versus theoretical usage reports highlight variance that indicates over-pouring, wastage or pilferage before it becomes a significant cost problem.

KRA eTIMS Fiscal Receipts

Every bill closed at BetaSuite TouchPOS generates a KRA-compliant fiscal receipt submitted to Kenya Revenue Authority in real time. The system handles all B2C and B2B receipt types, credit notes for voided bills and the full eTIMS VSCU submission protocol. If connectivity is lost, receipts are queued and submitted in bulk when internet is restored — ensuring 100% eTIMS compliance without interrupting service.

Sales & Revenue Analytics

See revenue by menu category, individual item, server, shift, table and day part (breakfast, lunch, dinner) in real time. Identify your top and bottom selling items, average covers per table, table turn time and server performance. Management reports are available on any device so the owner can see yesterday's trading from home before arriving at the restaurant — no waiting for the accountant to send a spreadsheet.

Reservation & Pre-Order Management

Accept reservations through the system with covers, special requests and pre-ordered items recorded against the booking. On the day, reserved tables are shown on the floor plan with arrival times. Pre-ordered items are sent to the kitchen as the guests are seated — reducing the time from arrival to first course and improving guest satisfaction during busy service periods.

Staff Scheduling & Shift Management

Create weekly rosters for waiters, kitchen staff and bar staff based on expected covers and departmental budgets. Publish rosters to staff via WhatsApp or the staff mobile app. Track actual attendance against the roster and calculate labour cost as a percentage of revenue per shift. Shift reports help managers understand whether staffing levels are appropriate for trading volumes — improving both service quality and labour cost control.

How BetaSuite Restaurant POS Works

From the first order to closed accounts — a seamless digital service flow

1

Guest Arrives & Table is Opened

The server selects the table on the floor plan, records the number of covers and opens the bill. The table is marked occupied immediately, preventing double booking. Reservations arrive pre-populated with the guest name and any special dietary requirements.

2

Order Taken & Fired to Kitchen

The server enters the order on the tablet — items route automatically to the correct kitchen printer or display screen by station. Modifications, 86s (sold-out items) and course sequencing are managed digitally. No paper tickets, no shouting across the pass.

3

Bill Presented & Payment Taken

When guests are ready, the bill is presented and payment taken — M-Pesa, cash, card or split. The KRA eTIMS receipt prints immediately. Service charges, discounts and vouchers are applied before closing. City ledger bills are signed and posted to the guest account.

4

Reports Run & Kitchen Reconciled

At end of service, Z-reports show total revenue, covers, average spend and payment breakdown. Kitchen stock depletion is posted. Variance between theoretical and actual consumption is flagged. Management has a complete picture of the shift within minutes of closing.

Frequently Asked Questions

Yes — M-Pesa STK Push is built directly into the TouchPOS billing screen. The cashier or server enters the customer's phone number, the payment prompt is sent to their phone, and BetaSuite confirms receipt of payment automatically without any manual checking. M-Pesa payments post to the shift's payment breakdown in real time and are included in end-of-day settlement reports alongside cash and card totals.

Yes. BetaSuite TouchPOS is KRA eTIMS VSCU certified. Every bill generates a fiscal receipt submitted to Kenya Revenue Authority in real time as required by the eTIMS mandate. The system handles B2C restaurant receipts, B2B tax invoices for corporate clients, and credit notes for voided bills. eTIMS submission happens in the background — your service flow is not affected by the compliance process at all.

When a server fires an order on the tablet, each item routes automatically to the relevant kitchen station — grill, cold section, bar — as a Kitchen Order Ticket. In kitchens with display screens, the KOT appears on the screen and the chef acknowledges items as they are completed. In kitchens using printers, each station receives its own ticket with only the items relevant to that station. Order timing is tracked from fire to service completion.

Yes. BetaSuite supports recipe-based stock depletion where each menu item has a recipe defining the raw material quantities used. When the item is sold, stock is deducted automatically based on the recipe. Daily usage reports compare theoretical usage (based on sales) against actual stock consumed (based on stocktakes) — the variance reveals wastage, over-portioning, pilferage and recipe non-compliance that inflate food cost.

Yes. BetaSuite's accommodation module and TouchPOS restaurant module are fully integrated. Restaurant charges can be posted directly to a hotel guest's room folio for settlement at checkout. Room service orders are managed through the same system as restaurant orders. City ledger corporate accounts can be charged from the restaurant and settled on the monthly statement — all within the same integrated platform.

Yes. Multi-outlet restaurant management is a core feature. Each outlet has its own floor plan, menu, kitchen stations and cashier access while head office sees consolidated revenue, covers and food cost across all locations. Menu updates pushed from headquarters take effect at all outlets immediately. Branch managers see only their outlet data while the restaurant group owner has full group visibility from any device.

BetaSuite restaurant reports include: daily Z-report (revenue, covers, average spend, payment breakdown), hourly trading analysis, server performance by covers and revenue, menu item sales and popularity ranking, food and beverage cost analysis, theoretical vs actual stock variance, reservation and no-show report, shift comparison report, and monthly P&L for food, beverage and other revenue lines. All exportable to Excel or PDF.

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