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Delivery & Dispatch Management for Kenyan Businesses

From order to customer door — every delivery tracked, confirmed and costed

Delivery Order Management

Convert confirmed sales orders into delivery orders with one click and assign them to available drivers and vehicles. BetaSuite groups multiple deliveries by route, area or customer type to maximise vehicle utilisation. Dispatch supervisors see all pending, in-progress and completed deliveries on a single dashboard — with the ability to reassign or reprioritise instantly when circumstances change in the field.

Driver Mobile App — DeliveryGo

Drivers receive their delivery schedule on the DeliveryGo mobile app, which works offline when field connectivity is poor. Each delivery shows the customer address, contact number, items to deliver and any special instructions. Drivers navigate to the location, capture the customer's digital signature or photo proof of delivery, record the payment received and mark the delivery complete — all from their phone without any paperwork.

Proof of Delivery Capture

Capture tamper-evident proof of delivery through digital customer signature, GPS-verified delivery location and delivery photo — all timestamped and linked to the specific delivery order. BetaSuite stores all POD evidence securely so disputes are resolved quickly with documented evidence. Customers who claim non-delivery can be shown the exact time, GPS location and signature recorded at the point of handover.

Customer Delivery Notifications

Keep customers informed at every stage of their delivery with automated SMS and WhatsApp messages. Customers receive a notification when their order is dispatched, a live update when the driver is nearby, and a confirmation when delivery is completed with proof of delivery attached. This transparency reduces inbound customer service calls significantly and builds the trust that drives repeat orders.

Route Optimisation

Optimise delivery routes to minimise total distance, fuel consumption and driver time. BetaSuite groups deliveries by geographic cluster, calculates efficient sequencing and presents the optimised route to the driver on the mobile app. Fleet managers can adjust routes manually when priorities change. Route analytics compare planned versus actual routes and flag deviations that may indicate unauthorised stops or inefficiencies.

Cash on Delivery & M-Pesa Collection

Drivers collect cash and M-Pesa payments at the point of delivery and record them against the delivery order in real time. At the end of the shift, the driver's collections are reconciled against expected amounts and any shortfalls are flagged immediately. BetaSuite posts collected payments directly to customer accounts and bank records — eliminating the end-of-day cash reconciliation paperwork that consumes hours of administrative time.

Van Sales & Mobile Inventory

For van sales operations, BetaSuite's VanGo module loads a stock consignment onto the van at the start of each day. The driver sells from the van, invoices customers on the spot using the mobile app, and returns any unsold stock at end of day. The day's sales, payments and stock reconciliation are consolidated automatically — giving van sales managers real-time visibility of field inventory and revenue.

Delivery Performance Analytics

Measure on-time delivery rates, average delivery time, failed delivery reasons, returns volume and cost per delivery — by driver, route, vehicle and customer segment. BetaSuite's delivery analytics help operations managers identify the drivers and routes with the best and worst performance, enabling targeted coaching, incentive design and operational changes that improve service levels across the board.

How BetaSuite Delivery Management Works

Order confirmed to delivery proof captured — a fully digital process

1

Dispatch & Assign Deliveries

Delivery orders appear automatically from confirmed sales orders. The dispatch supervisor assigns orders to drivers by route or area, optimises the delivery sequence and publishes the schedule to the driver's DeliveryGo app — ready for their next shift.

2

Driver Collects & Departs

The driver opens their delivery schedule on the mobile app, confirms the goods loaded match the delivery notes and departs. The app works without internet — all delivery data is synced when connectivity is available, so rural deliveries are no problem.

3

Deliver & Capture Proof

At each stop, the driver delivers the goods, collects payment (cash or M-Pesa) and captures the customer's signature or photo proof of delivery. Delivery time and GPS location are recorded automatically. The customer receives an SMS confirmation immediately.

4

Reconcile & Report

At end of day, the driver's collections and any returns are reconciled against expected amounts. Management reports show on-time performance, failed deliveries and revenue collected — available the same evening without waiting for paper delivery notes to be returned.

Frequently Asked Questions

Proof of delivery is captured digitally by the driver using the DeliveryGo mobile app. The customer signs on the driver's phone screen, or a photo of the delivered goods and recipient is taken. The app records the GPS coordinates, timestamp and driver identity automatically. All POD evidence is uploaded to BetaSuite and linked to the specific delivery order — immediately available to your customer service team if a dispute arises.

Yes. The DeliveryGo app downloads the day's delivery schedule and customer details at the start of the shift while connected. In areas with poor connectivity, the driver continues to work normally — navigating to locations, recording deliveries, capturing signatures and collecting payments. All data is synchronised automatically when internet is restored, keeping the office updated in near real time.

Yes. Customers receive an automated SMS with a tracking reference when their order is dispatched. They can reply to the SMS or visit a tracking link to see the current status of their delivery — dispatched, in transit, nearby or delivered. When proof of delivery is captured, a confirmation message with delivery details is sent automatically. This reduces customer service calls about delivery status significantly.

The driver records every payment collected — cash or M-Pesa — against the specific delivery order in the app as they collect it. At end of day, the system produces a cash reconciliation report showing expected collections, actual collections and any discrepancies. Shortfalls are flagged immediately for supervisor review. Cash is verified against this report when the driver returns, eliminating the manual reconciliation that consumes hours in delivery operations.

Yes. BetaSuite's VanGo module supports full van sales operations. At the start of each day, a stock consignment is loaded onto the van and recorded in BetaSuite. The driver sells from the van stock, raises invoices on the spot and collects payment. At end of day, unsold stock is returned and reconciled. Day-end reports show van sales revenue, stock sold, payments collected and any variances.

Yes. BetaSuite groups deliveries by geographic area and calculates an efficient delivery sequence to minimise total distance and time. The optimised route is shown on the driver's app map. Dispatch supervisors can adjust the suggested route manually to account for local conditions, customer priority or time windows. After deliveries, route adherence reports compare planned versus actual routes driven.

BetaSuite produces a comprehensive set of delivery reports including: daily delivery performance by driver, on-time delivery rate by route and area, failed delivery analysis by reason, cash and M-Pesa collections by driver, proof of delivery status report, average delivery time by zone, returns volume and reason analysis, cost per delivery by vehicle, and monthly delivery summary for management review.

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